3 Ways Your Crew Can Lead the Way to Customer Loyalty and Profitability
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Step into the new home office of Crew Carwash in Fishers, Indiana and you’ll see images of leaders Joe and Ed Dahm on the glass wall accompanied by these words: “We are in the people business… we just happen to wash cars.”
Are You Leveraging Conflict, or is Conflict Leveraging You?
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When I first met an executive leadership team of a decade’s old successful family business, my first question was this: “What do you cherish about your work?” Out of the 11 leaders, almost everyone said, “our people, our culture.”
Transformational Enablers to the Rescue — Part 2
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In part 1 of my thoughts on transformational enablers, I discussed the first three enablers: CLARITY, ALIGNMENT and FOCUS.
How Do You Define Success?
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Recently, serving in my role as a Scaling Up Business Coach, I met Paul Saunders, his wife Emily and brother Andrew who launched a successful start up over 10 years ago, a manufacturing company called eLuxury.
Transformational Enablers to the Rescue — Part 1
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A recent article in the Harvard Business Review provided the results of research on the success of corporate (business) transformations.
How Emotionally Intelligent Leaders Improve Conflict Resolution
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In this interview, Joanne Farrell Quinn, PhD, offers important insights for honing the skill of conflict resolution, a critical competency of Emotional Intelligence.
Conflict Resolution: The Power of a Shared Vision in a Crisis
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Facing a global pandemic that resulted in an economic crisis that disrupted normal work at the office was the challenge Tom Ward and his Indianapolis-based team were facing.
7 Leadership Commitments That Forge Elite Teams
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What does it take for your team to commit to serve at an elite level?
The Value of Productive Conflict When Scaling Up by Dr. Craig Overmyer
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A fresh concept about the friction that naturally occurs in any work situation comes from Richard Barrett, founder of the Barrett Values Centre, an organization of experts in assessing “cultural entropy.”